Authentication Issues

Incident Report for Duo

Resolved

Duo's Operations Team has resolved this issue. A subset of Business Edition customers were affected between 21:14 and 21:27 UTC (4:14 PM and 4:27 PM EST).

Posted Dec 15, 2015 - 17:16 EST

Monitoring

A software defect led to a database change being incorrectly applied during a regularly scheduled software deployment. This change negatively affected Business Edition customers on DUO1. Affected customers were temporarily unable to authenticate against or otherwise interact with the Duo service.

Posted Dec 15, 2015 - 17:08 EST

This incident affected: DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery).