Phone Support Handling Issue

Incident Report for Duo

Resolved

Support phone call connectivity issues have been resolved.
All support calls are operational.
Posted Mar 23, 2022 - 02:01 EDT

Monitoring

Support phone call connectivity issues have been resolved and we are currently monitoring for stability.

Please subscribe to the status page for further updates.
Posted Mar 22, 2022 - 23:07 EDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 22, 2022 - 23:03 EDT

Identified

Our phone service provider is currently investigating the issue. Updates will be provided as they become available.
Posted Mar 22, 2022 - 20:47 EDT

Investigating

Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue.
If you need to contact Duo Support, we recommend contacting us via the Support Ticket Portal or email for less urgent matters.
Posted Mar 22, 2022 - 20:29 EDT
This incident affected: Duo Support (Phone Support).