Duo US deployments degraded service with telephony VoIP and SMS
Update - We are continuing to monitor the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls).

As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. If you need to activate a user for Push, you can do so via email following the steps in this Knowledge Base article: https://help.duo.com/s/article/2170
Feb 22, 2024 - 08:37 EST
Update - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated

Please check back here or subscribe here for further updates.
Feb 22, 2024 - 07:52 EST
Update - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated

Please check back here or subscribe here for further updates.
Feb 22, 2024 - 07:20 EST
Monitoring - We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated

Please check back here or subscribe here for further updates.
Feb 22, 2024 - 06:51 EST
Update - The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.

Please check back here or subscribe to updates for any changes.
Feb 22, 2024 - 06:08 EST
Update - The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.

Please check back here or subscribe to updates for any changes.
Feb 22, 2024 - 05:38 EST
Identified - Our Engineering Team has identified the cause of the degraded VoIP and SMS service being an issue with the US telephony providers on our US deployments and are actively working to restore service.

Please check back here or subscribe to updates for any changes.
Feb 22, 2024 - 05:06 EST
Investigating - We currently have a degraded state for VOIP and SMS delivery for US phone numbers, please prefer any other factor to authenticate. We have escalated with our providers

Please check back here or subscribe to updates for any changes.
Feb 22, 2024 - 04:52 EST

About This Site

This page provides status information on the services that are part of Duo Security. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact support. You can find your deployment ID in the Duo Admin Panel under Help.

The Duo Guide to Business Continuity will help you understand the two categories of Duo service outages, Duo’s failure modes and how to decide on Fail Safe vs. Fail Secure, how your applications will respond to different types of outages, and be prepared to message your users during an outage.

If you have any questions beyond the updates provided here, please contact us at support@duo.com.

Duo Support Operational
Phone Support Operational
Email Support Operational
DUO1 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO2 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO3 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO4 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO5 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
DUO6 Degraded Performance
Admin Panel ? Operational
Core Authentication Service ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO7 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO8 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO9 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO10 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO11 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO12 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO13 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO14 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO15 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO16 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO17 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO18 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO19 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO20 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO21 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO22 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO23 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO24 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
DUO25 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO26 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO27 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO28 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO29 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO30 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO31 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO32 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO33 Degraded Performance
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Degraded Performance
SMS Message Delivery Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO34 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO35 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO36 Degraded Performance
Core Authentication Service ? Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Degraded Performance
SMS Message Delivery Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO37 Degraded Performance
Core Authentication Service Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO38 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO39 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO40 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO41 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO42 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO43 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO44 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO45 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
DUO46 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO47 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO48 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO49 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO50 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO51 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO52 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO53 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO54 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO55 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO56 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO57 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO58 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO59 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO60 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO61 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
DUO62 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO63 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO64 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO65 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO66 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO67 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO68 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO69 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO70 Operational
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Operational
SMS Message Delivery ? Operational
Cloud PKI ? Operational
SSO ? Operational
DUO71 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO72 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
DUO73 Degraded Performance
Core Authentication Service ? Operational
Admin Panel ? Operational
Push Delivery ? Operational
Phone Call Delivery ? Degraded Performance
SMS Message Delivery ? Degraded Performance
Cloud PKI ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2024

Unresolved incident: Duo US deployments degraded service with telephony VoIP and SMS.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
All Deployments: US phone call authentication failure
Resolved - The service provider has fully resolved the issue regarding Phone Call Delivery and all our services are now fully functional.
Feb 16, 07:33 EST
Monitoring - After identifying the issue is related to a service provider. We will continue to monitor the issue with phone call authentication in the US and will post any updates when the incident is considered fully resolved.

Please check back here or subscribe here for further updates.
Feb 16, 06:14 EST
Investigating - We are currently investigating an issue causing phone call authentications to fail in the US on all our deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.
Feb 16, 05:25 EST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage