Service Outage on DUO81
Update - As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity.

To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.
Mar 03, 2026 - 14:18 EST
Update - We remain in active coordination with our cloud service provider as they work to resolve a power outage affecting a primary data center. Connectivity issues and elevated error rates across the region will persist until power has been fully restored. The provider has indicated that full restoration and environment stabilization may take a day or more.
Mar 02, 2026 - 15:27 EST
Update - Our cloud provider is responding to a power outage at a primary data center that continues to cause elevated error rates and connectivity issues across the region. While early signs of recovery were observed, the provider has since confirmed the impact is ongoing. Full restoration and environment stability are expected to take several hours.

We will provide our next update within 6 hours.
Mar 02, 2026 - 09:44 EST
Update - We are continuing to work on a fix for this issue.
Mar 02, 2026 - 09:00 EST
Update - We are continuing to work on a fix for this issue.
Mar 02, 2026 - 04:01 EST
Identified - We have isolated the issue to a regional outage and are working with our partners to alleviate the degraded performance.
Mar 02, 2026 - 04:01 EST
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 03:31 EST
Investigating - We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.
Mar 02, 2026 - 03:30 EST
Duo CA Pinning Bundle Update – Action Required for Out-of-Date Clients Impacting All Deployments
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 2026 - 15:00 EST
Scheduled - Beginning February 2nd, customers using outdated Duo-connected applications or clients may experience authentication failures. Impacted customers should update all affected applications and Duo Mobile apps to the latest versions with the new Duo CA pinning bundle. Impact can be confirmed via the Unsupported Clients Log in the Duo Admin Panel, and full guidance is available in Duo documentation and Cisco Field Notice FN74372.

https://help.duo.com/s/article/9451
https://www.cisco.com/c/en/us/support/docs/field-notices/743/fn74372.html
Feb 10, 2026 15:00 - Apr 16, 2026 01:00 EDT

About This Site

This page provides status information on the services that are part of Duo Security. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact support. You can find your deployment ID in the Duo Admin Panel under Help.

The Duo Guide to Business Continuity will help you understand the two categories of Duo service outages, Duo’s failure modes and how to decide on Fail Safe vs. Fail Secure, how your applications will respond to different types of outages, and be prepared to message your users during an outage.

If you have any questions beyond the updates provided here, please contact us at support@duo.com.

Duo Support Operational
Phone Support Operational
Email Support Operational
Support Portal Operational
DUO1 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO2 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO3 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO4 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO5 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
DUO6 Operational
Admin Panel Operational
Core Authentication Service Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO7 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO8 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO9 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO10 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO11 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO12 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO13 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO14 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO15 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO16 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO17 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO18 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO19 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO20 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO21 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO22 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO23 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO24 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO25 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO26 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
DUO27 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO28 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO29 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO30 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO31 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO32 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO33 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO34 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
DUO35 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO36 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO37 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO38 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO39 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO40 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO41 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO42 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO43 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
DUO44 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO45 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
DUO46 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
DUO47 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO48 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO49 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO50 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO51 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
DUO52 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO53 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO54 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO55 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO56 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO57 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO58 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO59 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
Cisco Identity Intelligence Operational
DUO60 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO61 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
DUO62 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO63 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO65 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO66 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO67 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO68 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO69 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
AI Assistant Operational
DUO70 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO71 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
DUO72 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO73 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO74 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO75 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO76 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO77 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO78 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO79 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO80 Operational
Core Authentication Service Operational
Admin Panel Operational
Push Delivery Operational
Phone Call Delivery Operational
SMS Message Delivery Operational
Cloud PKI Operational
SSO Operational
Cisco Identity Intelligence Operational
AI Assistant Operational
DUO81 Major Outage
Core Authentication Service Major Outage
Admin Panel Major Outage
Push Delivery Major Outage
Phone Call Delivery Major Outage
SMS Message Delivery Major Outage
Cloud PKI Major Outage
SSO Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 3, 2026

Unresolved incident: Service Outage on DUO81.

Mar 2, 2026
Mar 1, 2026
Service degradation on DUO81
Resolved - The issue was resolved by rerouting traffic.
Mar 1, 11:39 EST
Monitoring - We have rerouted traffic and are monitoring the behavior for stable, positive results.
Mar 1, 11:09 EST
Update - We are continuing to work to reroute traffic in order to alleviate the degraded performance.
Mar 1, 10:33 EST
Identified - We have isolated the issue to a regional outage and are rerouting our traffic to alleviate the degraded performance.
Mar 1, 09:13 EST
Investigating - We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.
Mar 1, 08:29 EST
Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
[US Deployments]: Duo Phone Call Authentication Failures for US Region
Resolved - The issue causing an abnormal phone call authentication success rate has been resolved by the third-party carrier.
Feb 23, 13:20 EST
Monitoring - The issue causing an abnormal phone call authentication success rate is tied to a third-party carrier. We are monitoring the third-party's communications at this time and can confirm that Duo telephony services are functioning as expected at this time.
Feb 23, 12:26 EST
Investigating - We are currently investigating an issue causing an abnormal phone call authentication success rate for the US region.

Please check back here or subscribe to updates for any changes.
Feb 23, 09:02 EST
All Deployments - Entra 504 Gateway Timeouts
Postmortem - Read details
Feb 25, 10:04 EST
Resolved - The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time.

We will share a root cause analysis once it becomes available.
Feb 23, 12:52 EST
Monitoring - We have deployed a fix for the gateway timeouts and are now seeing successful authentications. We are currently monitoring for any further issues.
Feb 23, 11:38 EST
Update - We are continuing to investigate an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working with our respective partners to resolve as quickly as possible.
Feb 23, 11:20 EST
Investigating - We are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working to resolve as quickly as possible.
Feb 23, 10:04 EST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
[All Deployments] AI Assistant Outage for new users
Resolved - The deployed fix for this incident has resolved the issue. We will continue to monitor these results.
Feb 19, 17:32 EST
Monitoring - We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.
Feb 19, 16:30 EST
Identified - We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.
Feb 19, 12:47 EST
Investigating - We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.

Please check back here or subscribe to updates for any changes.
Feb 19, 09:35 EST
[Multiple Deployments] AI Assistant not available in India
Resolved - The issue causing the AI Assistant to be unavailable for administrators in India has been resolved.
Feb 19, 13:01 EST
Monitoring - We have deployed a fix for the issue causing the AI Assistant to be unavailable for administrators in India and are monitoring the results of the fix at this time.
Feb 19, 12:47 EST
Investigating - We are investigating an issue causing the AI Assistant to be unavailable for administrators in India.

Please check back here or subscribe to updates for any changes.
Feb 19, 09:46 EST
Feb 18, 2026
[All Deployments] AI Assistant Outage for new users
Resolved - The issue causing the failures for administrators access of the AI Assistant is now resolved and full functionality is restored.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.
Feb 18, 20:31 EST
Identified - We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.
Feb 18, 14:48 EST
Investigating - We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.
Feb 18, 13:28 EST
Feb 17, 2026

No incidents reported.

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