All Deployments: GB and India SMS Failures

Incident Report for Duo

Resolved

We have identified an issue disrupting SMS-based authentications in GB and India. After monitoring those authentications, we have resolved the issue and deployed a solution.

Posted Aug 10, 2022 - 10:45 EDT

Update

We have identified an issue causing SMS failures in Great Britain and India. As of 1:50 pm UTC, we have deployed a fix and are monitoring the results.

Posted Aug 10, 2022 - 10:23 EDT

Monitoring

“We have identified an issue causing SMS failures in Great Britain and India. As of 1:50 pm UTC, we have deployed a fix and are monitoring the results.

Posted Aug 10, 2022 - 10:21 EDT

This incident affected: DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO2 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO3 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO4 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO5 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO6 (Admin Panel, Core Authentication Service, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO7 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO8 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO47 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO10 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO11 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO12 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO13 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO14 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO15 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO16 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO17 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO18 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO19 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO20 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO21 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO22 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO23 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO24 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO25 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO26 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO27 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO28 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO29 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO30 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO31 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO32 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO33 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO34 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO36 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO37 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO38 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO39 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO40 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO41 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO42 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO43 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO44 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO45 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO46 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO48 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO9 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO49 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO50 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO51 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO52 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO53 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO54 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO55 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO56 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO57 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO58 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO59 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO60 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO61 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI), DUO62 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO63 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO64 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO65 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO66 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), Duo Support (Phone Support, Email Support), DUO67 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO68 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO69 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), DUO70 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO), and DUO35 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO).