Resolved
We can confirm that the issue with the Duo AI assistant has been resolved.
Posted Jul 24, 2025 - 08:33 EDT
Monitoring
We have implemented a fix and we are monitoring the results.
Posted Jul 23, 2025 - 20:26 EDT
Identified
We have identified the issue causing Intermittent failures with Duo AI Assistant.
Posted Jul 23, 2025 - 18:58 EDT
Investigating
We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.
Posted Jul 23, 2025 - 18:33 EDT
This incident affected: DUO24 (AI Assistant), DUO1 (AI Assistant), DUO2 (AI Assistant), DUO4 (AI Assistant), DUO6 (AI Assistant), DUO7 (AI Assistant), DUO9 (AI Assistant), DUO10 (AI Assistant), DUO13 (AI Assistant), DUO14 (AI Assistant), DUO15 (AI Assistant), DUO16 (AI Assistant), DUO17 (AI Assistant), DUO18 (AI Assistant), DUO19 (AI Assistant), DUO20 (AI Assistant), DUO22 (AI Assistant), DUO23 (AI Assistant), DUO28 (AI Assistant), DUO31 (AI Assistant), DUO33 (AI Assistant), DUO36 (AI Assistant), DUO37 (AI Assistant), DUO39 (AI Assistant), DUO40 (AI Assistant), DUO41 (AI Assistant), DUO42 (AI Assistant), DUO49 (AI Assistant), DUO50 (AI Assistant), DUO52 (AI Assistant), DUO55 (AI Assistant), DUO56 (AI Assistant), DUO58 (AI Assistant), DUO60 (AI Assistant), DUO62 (AI Assistant), DUO63 (AI Assistant), DUO64 (AI Assistant), DUO65 (AI Assistant), DUO72 (AI Assistant), DUO73 (AI Assistant), DUO74 (AI Assistant), DUO75 (AI Assistant), DUO76 (AI Assistant), DUO77 (AI Assistant), DUO78 (AI Assistant), DUO79 (AI Assistant), DUO80 (AI Assistant), DUO21 (AI Assistant), and DUO35 (AI Assistant).