Duo AI Assistant Intermittent failures

Incident Report for Duo

Resolved

We can confirm that the issue with the Duo AI assistant has been resolved.
Posted Jul 24, 2025 - 08:33 EDT

Monitoring

We have implemented a fix and we are monitoring the results.
Posted Jul 23, 2025 - 20:26 EDT

Identified

We have identified the issue causing Intermittent failures with Duo AI Assistant.
Posted Jul 23, 2025 - 18:58 EDT

Investigating

We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.
Posted Jul 23, 2025 - 18:33 EDT
This incident affected: DUO24 (AI Assistant), DUO81 (AI Assistant), DUO1 (AI Assistant), DUO2 (AI Assistant), DUO4 (AI Assistant), DUO6 (AI Assistant), DUO7 (AI Assistant), DUO9 (AI Assistant), DUO10 (AI Assistant), DUO13 (AI Assistant), DUO14 (AI Assistant), DUO15 (AI Assistant), DUO16 (AI Assistant), DUO17 (AI Assistant), DUO18 (AI Assistant), DUO19 (AI Assistant), DUO20 (AI Assistant), DUO22 (AI Assistant), DUO23 (AI Assistant), DUO28 (AI Assistant), DUO31 (AI Assistant), DUO33 (AI Assistant), DUO36 (AI Assistant), DUO37 (AI Assistant), DUO39 (AI Assistant), DUO40 (AI Assistant), DUO41 (AI Assistant), DUO42 (AI Assistant), DUO49 (AI Assistant), DUO50 (AI Assistant), DUO52 (AI Assistant), DUO55 (AI Assistant), DUO56 (AI Assistant), DUO58 (AI Assistant), DUO60 (AI Assistant), DUO62 (AI Assistant), DUO63 (AI Assistant), DUO64 (AI Assistant), DUO65 (AI Assistant), DUO72 (AI Assistant), DUO73 (AI Assistant), DUO74 (AI Assistant), DUO75 (AI Assistant), DUO76 (AI Assistant), DUO77 (AI Assistant), DUO78 (AI Assistant), DUO79 (AI Assistant), DUO80 (AI Assistant), DUO21 (AI Assistant), and DUO35 (AI Assistant).