Resolved
The issue causing an abnormal phone call authentication success rate has been resolved by the third-party carrier.
Posted Feb 23, 2026 - 13:20 EST
Monitoring
The issue causing an abnormal phone call authentication success rate is tied to a third-party carrier. We are monitoring the third-party's communications at this time and can confirm that Duo telephony services are functioning as expected at this time.
Posted Feb 23, 2026 - 12:26 EST
Investigating
We are currently investigating an issue causing an abnormal phone call authentication success rate for the US region.
Please check back here or subscribe to updates for any changes.
Posted Feb 23, 2026 - 09:02 EST
This incident affected: DUO1 (Phone Call Delivery), DUO2 (Phone Call Delivery), DUO4 (Phone Call Delivery), DUO6 (Phone Call Delivery), DUO7 (Phone Call Delivery), DUO10 (Phone Call Delivery), DUO13 (Phone Call Delivery), DUO14 (Phone Call Delivery), DUO15 (Phone Call Delivery), DUO16 (Phone Call Delivery), DUO17 (Phone Call Delivery), DUO18 (Phone Call Delivery), DUO19 (Phone Call Delivery), DUO20 (Phone Call Delivery), DUO21 (Phone Call Delivery), DUO22 (Phone Call Delivery), DUO23 (Phone Call Delivery), DUO24 (Phone Call Delivery), DUO28 (Phone Call Delivery), DUO31 (Phone Call Delivery), DUO33 (Phone Call Delivery), DUO36 (Phone Call Delivery), DUO37 (Phone Call Delivery), DUO39 (Phone Call Delivery), DUO40 (Phone Call Delivery), DUO41 (Phone Call Delivery), DUO42 (Phone Call Delivery), DUO9 (Phone Call Delivery), DUO49 (Phone Call Delivery), DUO50 (Phone Call Delivery), DUO52 (Phone Call Delivery), DUO53 (Phone Call Delivery), DUO55 (Phone Call Delivery), DUO56 (Phone Call Delivery), DUO58 (Phone Call Delivery), DUO60 (Phone Call Delivery), DUO62 (Phone Call Delivery), DUO63 (Phone Call Delivery), DUO65 (Phone Call Delivery), DUO72 (Phone Call Delivery), DUO73 (Phone Call Delivery), DUO74 (Phone Call Delivery), DUO75 (Phone Call Delivery), DUO76 (Phone Call Delivery), DUO77 (Phone Call Delivery), DUO78 (Phone Call Delivery), DUO79 (Phone Call Delivery), DUO80 (Phone Call Delivery), and DUO35 (Phone Call Delivery).