VOIP and SMS delivery failures
Resolved
All telephony delivery issues have been resolved and all components are operational after applying the fix.
Posted Jun 26, 2024 - 12:32 EDT
Monitoring
We had reports of telephony failures in regard to VOIP and SMS delivery and proactively made changes to resolve the issue. We have applied a fix for VOIP and SMS delivery failures and are currently monitoring the situation.
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Posted Jun 26, 2024 - 12:22 EDT
This incident affected: DUO1 (Phone Call Delivery, SMS Message Delivery), DUO2 (Phone Call Delivery, SMS Message Delivery), DUO3 (Phone Call Delivery, SMS Message Delivery), DUO4 (Phone Call Delivery, SMS Message Delivery), DUO5 (Phone Call Delivery, SMS Message Delivery), DUO6 (Phone Call Delivery, SMS Message Delivery), DUO7 (Phone Call Delivery, SMS Message Delivery), DUO8 (Phone Call Delivery, SMS Message Delivery), DUO10 (Phone Call Delivery, SMS Message Delivery), DUO11 (Phone Call Delivery, SMS Message Delivery), DUO12 (Phone Call Delivery, SMS Message Delivery), DUO13 (Phone Call Delivery, SMS Message Delivery), DUO14 (Phone Call Delivery, SMS Message Delivery), DUO15 (Phone Call Delivery, SMS Message Delivery), DUO16 (Phone Call Delivery, SMS Message Delivery), DUO17 (Phone Call Delivery, SMS Message Delivery), DUO18 (Phone Call Delivery, SMS Message Delivery), DUO19 (Phone Call Delivery, SMS Message Delivery), DUO20 (Phone Call Delivery, SMS Message Delivery), DUO21 (Phone Call Delivery, SMS Message Delivery), DUO22 (Phone Call Delivery, SMS Message Delivery), DUO23 (Phone Call Delivery, SMS Message Delivery), and DUO9 (Phone Call Delivery, SMS Message Delivery).