We are successfully processing new tickets via email and the Support Portal. However, any tickets sent to the Support Portal between the times of 7:31 AM UTC - 9:22 AM UTC and 11:15 AM UTC - 1:15 PM UTC will need to be resubmitted. Any cases submitted via email during the outage are accounted for and do not need to be resubmitted. These cases will be responded to in order of time received. We have confirmed the issue that caused the disruption has been resolved and have taken measures to prevent it from happening again.
Posted Feb 25, 2022 - 12:34 EST
Duo Support is now successfully processing new tickets. We are continuing to monitor for any unexpected behavior.
Posted Feb 25, 2022 - 09:13 EST
Duo Support is investigating an issue disrupting the creation of cases emailed to Duo Support. We are working with the appropriate teams to address this. If you need to contact Duo Support, we recommend contacting us via phone.
Posted Feb 25, 2022 - 07:44 EST
This incident affected: Duo Support (Email Support).