Monitoring
We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.
Posted Feb 19, 2026 - 16:30 EST
Identified
We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.
Posted Feb 19, 2026 - 12:47 EST
Investigating
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.
Please check back here or subscribe to updates for any changes.
Posted Feb 19, 2026 - 09:35 EST
This incident affects: DUO24 (AI Assistant), DUO1 (AI Assistant), DUO2 (AI Assistant), DUO4 (AI Assistant), DUO6 (AI Assistant), DUO7 (AI Assistant), DUO9 (AI Assistant), DUO10 (AI Assistant), DUO13 (AI Assistant), DUO14 (AI Assistant), DUO15 (AI Assistant), DUO16 (AI Assistant), DUO17 (AI Assistant), DUO18 (AI Assistant), DUO19 (AI Assistant), DUO20 (AI Assistant), DUO22 (AI Assistant), DUO23 (AI Assistant), DUO28 (AI Assistant), DUO31 (AI Assistant), DUO33 (AI Assistant), DUO36 (AI Assistant), DUO37 (AI Assistant), DUO39 (AI Assistant), DUO40 (AI Assistant), DUO41 (AI Assistant), DUO42 (AI Assistant), DUO49 (AI Assistant), DUO50 (AI Assistant), DUO52 (AI Assistant), DUO55 (AI Assistant), DUO56 (AI Assistant), DUO58 (AI Assistant), DUO60 (AI Assistant), DUO62 (AI Assistant), DUO63 (AI Assistant), DUO65 (AI Assistant), DUO72 (AI Assistant), DUO73 (AI Assistant), DUO74 (AI Assistant), DUO75 (AI Assistant), DUO76 (AI Assistant), DUO77 (AI Assistant), DUO78 (AI Assistant), DUO79 (AI Assistant), DUO80 (AI Assistant), DUO21 (AI Assistant), and DUO35 (AI Assistant).