Multiple Deployments: Issue with SMS and Calls

Incident Report for Duo

Resolved

After monitoring issues with SMS and Call delivery failures telephony authentications, as of 11:50 UTC, telephony-based authentications are operating normally.
This issue was affecting deployments:
DUO38
DUO48
DUO68

Posted May 03, 2022 - 08:39 EDT

Update

We are continuing to monitor for any further issues.

Posted May 03, 2022 - 08:03 EDT

Monitoring

We are now monitoring SMS and Call delivery and will update this page in case of new information or developments.
We are monitoring the following deployments:
DUO38
DUO48
DUO68

Posted May 03, 2022 - 08:00 EDT

Investigating

We are currently investigating an issue with SMS and Calls on multiple deployments. We are working to correct the issue as soon as possible.
This issue is affecting the following deployments:
DUO38
DUO48
DUO68

Posted May 03, 2022 - 07:53 EDT

This incident affected: DUO68 (Phone Call Delivery, SMS Message Delivery), DUO38 (Phone Call Delivery, SMS Message Delivery), and DUO48 (Phone Call Delivery, SMS Message Delivery).