Duo Support Calls May Experience One Way Audio

Incident Report for Duo

Resolved

The issues with one way audio when contacting Duo Support have been resolved and no further occurrences were observed while monitoring.

Posted Jul 18, 2022 - 12:50 EDT

Monitoring

A fix has been implemented and the intermittent one way audio on the Duo support lines have cleared. We will continue to monitor for any changes.

Posted Jul 15, 2022 - 15:45 EDT

Investigating

Duo Support is currently investigating an issue where inbound calls can arrive with audio connecting only one way between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via email or the support portal for more critical needs.

Posted Jul 15, 2022 - 10:44 EDT

This incident affected: Duo Support (Phone Support).