AI Assistant Service Disruption in US-W1

Incident Report for Duo

Resolved

The issue affecting AI Assistant functionality in the US-W1 region has been resolved.

Our team has verified that services are operating normally, and monitoring has confirmed system stability. Thank you for your patience while we resolved this issue.

Posted Jun 10, 2026 - 11:35 EDT

Investigating

We are currently investigating an issue affecting AI Assistant functionality in the US-W1 (US West-1) region. Users may experience errors or be unable to access AI Assistant features.

Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.
Please check back here or subscribe to updates for the latest information.

Posted Jun 10, 2026 - 10:17 EDT

This incident affected: DUO24 (AI Assistant), DUO1 (AI Assistant), DUO2 (AI Assistant), DUO4 (AI Assistant), DUO6 (AI Assistant), DUO7 (AI Assistant), DUO10 (AI Assistant), DUO13 (AI Assistant), DUO14 (AI Assistant), DUO15 (AI Assistant), DUO16 (AI Assistant), DUO18 (AI Assistant), DUO19 (AI Assistant), DUO20 (AI Assistant), DUO23 (AI Assistant), DUO28 (AI Assistant), DUO31 (AI Assistant), DUO33 (AI Assistant), DUO36 (AI Assistant), DUO37 (AI Assistant), DUO41 (AI Assistant), DUO60 (AI Assistant), DUO79 (AI Assistant), DUO80 (AI Assistant), DUO21 (AI Assistant), and DUO35 (AI Assistant).