All Deployments: Duo Phone Call Authentication Failures for India

Incident Report for Duo

Resolved

The third-party issue with intermittent phone call failures for India has been resolved.
Posted Apr 02, 2025 - 10:14 EDT

Monitoring

We have implemented a workaround for the third-party issue with intermittent phone call failures in India and are monitoring the results at this time.
Posted Apr 02, 2025 - 10:04 EDT

Investigating

We are currently investigating an issue causing intermittent phone call failures in India.

While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc. to login to your Duo-protected integrations.

Please check back here or subscribe to updates for any changes.
Posted Apr 02, 2025 - 09:54 EDT
This incident affected: DUO1 (Phone Call Delivery), DUO2 (Phone Call Delivery), DUO3 (Phone Call Delivery), DUO4 (Phone Call Delivery), DUO5 (Phone Call Delivery), DUO6 (Phone Call Delivery), DUO7 (Phone Call Delivery), DUO8 (Phone Call Delivery), DUO47 (Phone Call Delivery), DUO10 (Phone Call Delivery), DUO11 (Phone Call Delivery), DUO12 (Phone Call Delivery), DUO13 (Phone Call Delivery), DUO14 (Phone Call Delivery), DUO15 (Phone Call Delivery), DUO16 (Phone Call Delivery), DUO17 (Phone Call Delivery), DUO18 (Phone Call Delivery), DUO19 (Phone Call Delivery), DUO20 (Phone Call Delivery), DUO21 (Phone Call Delivery), DUO22 (Phone Call Delivery), DUO23 (Phone Call Delivery), DUO24 (Phone Call Delivery), DUO25 (Phone Call Delivery), DUO26 (Phone Call Delivery), DUO27 (Phone Call Delivery), DUO28 (Phone Call Delivery), DUO29 (Phone Call Delivery), DUO30 (Phone Call Delivery), DUO31 (Phone Call Delivery), DUO32 (Phone Call Delivery), DUO33 (Phone Call Delivery), DUO34 (Phone Call Delivery), DUO36 (Phone Call Delivery), DUO37 (Phone Call Delivery), DUO38 (Phone Call Delivery), DUO39 (Phone Call Delivery), DUO40 (Phone Call Delivery), DUO41 (Phone Call Delivery), DUO42 (Phone Call Delivery), DUO43 (Phone Call Delivery), DUO44 (Phone Call Delivery), DUO45 (Phone Call Delivery), DUO46 (Phone Call Delivery), DUO48 (Phone Call Delivery), DUO9 (Phone Call Delivery), DUO49 (Phone Call Delivery), DUO50 (Phone Call Delivery), DUO51 (Phone Call Delivery), DUO52 (Phone Call Delivery), DUO53 (Phone Call Delivery), DUO54 (Phone Call Delivery), DUO55 (Phone Call Delivery), DUO56 (Phone Call Delivery), DUO57 (Phone Call Delivery), DUO58 (Phone Call Delivery), DUO59 (Phone Call Delivery), DUO60 (Phone Call Delivery), DUO61 (Phone Call Delivery), DUO62 (Phone Call Delivery), DUO63 (Phone Call Delivery), DUO64 (Phone Call Delivery), DUO65 (Phone Call Delivery), DUO66 (Phone Call Delivery), DUO67 (Phone Call Delivery), DUO68 (Phone Call Delivery), DUO69 (Phone Call Delivery), DUO70 (Phone Call Delivery), DUO71 (Phone Call Delivery), DUO72 (Phone Call Delivery), DUO73 (Phone Call Delivery), DUO74 (Phone Call Delivery), DUO75 (Phone Call Delivery), DUO76 (Phone Call Delivery), DUO77 (Phone Call Delivery), DUO78 (Phone Call Delivery), DUO79 (Phone Call Delivery), DUO80 (Phone Call Delivery), DUO81 (Phone Call Delivery), and DUO35 (Phone Call Delivery).