Multiple Deployments: Intermittent SSO log retrieval failure

Incident Report for Duo

Resolved

After further investigation, we have confirmed that no customers should be impacted by this, as only internal systems were impacted. This issue is now Resolved, and further enhancements to ensure reliability and corresponding alerting adjustments will be made moving forward.

Posted Dec 06, 2024 - 16:51 EST

Investigating

We are investigating issues with intermittent failures retrieving SSO logs when attempting to view them in the Admin Panel and/or through the Admin API for customers on the deployments below. This does not impact authentication.

DUO38
DUO47
DUO57
DUO66
DUO67

Posted Dec 06, 2024 - 15:23 EST

This incident affected: DUO47 (Admin Panel), DUO38 (Admin Panel), DUO57 (Admin Panel), DUO66 (Admin Panel), and DUO67 (Admin Panel).