SMS delivery issues to users in the UK region

Incident Report for Duo

Resolved

The issue with carrier-level SMS deliveries in the UK region is fully resolved and all services are now fully functional.

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Posted May 16, 2023 - 16:40 EDT

Monitoring

The identified carrier level outage has been resolved and we are now seeing an expected level of SMS delivery successes to users in the UK region.

We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.
Please check back or subscribe here for further updates.

Posted May 16, 2023 - 15:58 EDT

Identified

We have identified there is an ongoing failure of SMS delivery to users in the UK related to a carrier level outage.

Please check back here or subscribe to updates for any changes.

Posted May 16, 2023 - 11:43 EDT