All Deployments: India Phone authentication failure

Incident Report for Duo

Resolved

The issue with Phone delivery for India is now confirmed to be fully resolved.

Posted Jun 30, 2022 - 03:02 EDT

Monitoring

We are now monitoring Call delivery in India after experiencing service improvements and will update this page in case of new information or developments.

Posted Jun 30, 2022 - 02:29 EDT

Investigating

We are currently investigating an issue causing Phone authentication failures in India on all of our deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

Posted Jun 30, 2022 - 02:23 EDT

This incident affected: DUO36 (Phone Call Delivery), DUO28 (Phone Call Delivery), DUO59 (Phone Call Delivery), DUO31 (Phone Call Delivery), DUO2 (Phone Call Delivery), DUO58 (Phone Call Delivery), DUO3 (Phone Call Delivery), DUO1 (Phone Call Delivery), DUO19 (Phone Call Delivery), DUO57 (Phone Call Delivery), DUO7 (Phone Call Delivery), DUO27 (Phone Call Delivery), DUO50 (Phone Call Delivery), DUO21 (Phone Call Delivery), DUO13 (Phone Call Delivery), DUO51 (Phone Call Delivery), DUO66 (Phone Call Delivery), DUO48 (Phone Call Delivery), DUO8 (Phone Call Delivery), DUO14 (Phone Call Delivery), DUO46 (Phone Call Delivery), DUO17 (Phone Call Delivery), DUO23 (Phone Call Delivery), DUO60 (Phone Call Delivery), DUO52 (Phone Call Delivery), DUO29 (Phone Call Delivery), DUO55 (Phone Call Delivery), DUO47 (Phone Call Delivery), DUO26 (Phone Call Delivery), DUO37 (Phone Call Delivery), DUO6 (Phone Call Delivery), DUO20 (Phone Call Delivery), DUO4 (Phone Call Delivery), DUO9 (Phone Call Delivery), DUO49 (Phone Call Delivery), DUO5 (Phone Call Delivery), DUO61 (Phone Call Delivery), DUO34 (Phone Call Delivery), DUO38 (Phone Call Delivery), DUO56 (Phone Call Delivery), DUO12 (Phone Call Delivery), DUO22 (Phone Call Delivery), DUO25 (Phone Call Delivery), DUO10 (Phone Call Delivery), DUO65 (Phone Call Delivery), DUO30 (Phone Call Delivery), DUO62 (Phone Call Delivery), DUO44 (Phone Call Delivery), DUO69 (Phone Call Delivery), DUO33 (Phone Call Delivery), DUO40 (Phone Call Delivery), DUO63 (Phone Call Delivery), DUO53 (Phone Call Delivery), DUO24 (Phone Call Delivery), DUO16 (Phone Call Delivery), DUO43 (Phone Call Delivery), DUO39 (Phone Call Delivery), DUO45 (Phone Call Delivery), DUO32 (Phone Call Delivery), DUO42 (Phone Call Delivery), DUO11 (Phone Call Delivery), DUO68 (Phone Call Delivery), DUO67 (Phone Call Delivery), DUO70 (Phone Call Delivery), DUO18 (Phone Call Delivery), DUO15 (Phone Call Delivery), DUO54 (Phone Call Delivery), DUO41 (Phone Call Delivery), DUO64 (Phone Call Delivery), and DUO35 (Phone Call Delivery).