All Deployments: Duo Enrollment URL Session Expired Errors

Incident Report for Duo

Identified

We have Identified the cause of enrollment failures that display the error message "Your session has expired. Please try again." and are working to correct the issue as soon as possible.

As a workaround:
-If using enrollment email links, update the enrollment experience settings (https://duo.com/docs/administration-settings#enrollment) to show New Universal Prompt.
-If enrolling using in-line self enrollment with an existing application (https://duo.com/docs/enrolling-users#inline-self-enrollment), update that application to use the Universal Prompt (https://duo.com/docs/universal-prompt-update-guide).
-You can also enroll users manually from the Duo Admin Panel (https://duo.com/docs/administration-devices#adding-a-2fa-device-to-a-user) or issue an enrollment code for self-enrollment (https://duo.com/docs/enrolling-users#generate-enrollment-codes-for-existing-users).

Please check back here or subscribe to updates for any changes.

Posted Feb 04, 2026 - 13:55 EST

This incident affects: DUO6 (Admin Panel), DUO1 (Admin Panel), DUO2 (Admin Panel), DUO3 (Admin Panel), DUO4 (Admin Panel), DUO5 (Admin Panel), DUO7 (Admin Panel), DUO8 (Admin Panel), DUO47 (Admin Panel), DUO10 (Admin Panel), DUO11 (Admin Panel), DUO12 (Admin Panel), DUO13 (Admin Panel), DUO14 (Admin Panel), DUO15 (Admin Panel), DUO16 (Admin Panel), DUO17 (Admin Panel), DUO18 (Admin Panel), DUO19 (Admin Panel), DUO20 (Admin Panel), DUO21 (Admin Panel), DUO22 (Admin Panel), DUO23 (Admin Panel), DUO24 (Admin Panel), DUO25 (Admin Panel), DUO26 (Admin Panel), DUO27 (Admin Panel), DUO28 (Admin Panel), DUO29 (Admin Panel), DUO30 (Admin Panel), DUO31 (Admin Panel), DUO32 (Admin Panel), DUO33 (Admin Panel), DUO34 (Admin Panel), DUO36 (Admin Panel), DUO37 (Admin Panel), DUO38 (Admin Panel), DUO39 (Admin Panel), DUO40 (Admin Panel), DUO41 (Admin Panel), DUO42 (Admin Panel), DUO44 (Admin Panel), DUO45 (Admin Panel), DUO46 (Admin Panel), DUO48 (Admin Panel), DUO9 (Admin Panel), DUO49 (Admin Panel), DUO50 (Admin Panel), DUO51 (Admin Panel), DUO52 (Admin Panel), DUO53 (Admin Panel), DUO54 (Admin Panel), DUO55 (Admin Panel), DUO56 (Admin Panel), DUO57 (Admin Panel), DUO58 (Admin Panel), DUO59 (Admin Panel), DUO60 (Admin Panel), DUO62 (Admin Panel), DUO63 (Admin Panel), DUO64 (Admin Panel), DUO65 (Admin Panel), DUO66 (Admin Panel), DUO67 (Admin Panel), DUO68 (Admin Panel), DUO69 (Admin Panel), DUO70 (Admin Panel), DUO71 (Admin Panel), DUO72 (Admin Panel), DUO73 (Admin Panel), DUO74 (Admin Panel), DUO75 (Admin Panel), DUO76 (Admin Panel), DUO77 (Admin Panel), DUO78 (Admin Panel), DUO79 (Admin Panel), DUO80 (Admin Panel), DUO81 (Admin Panel), and DUO35 (Admin Panel).