Resolved
From approximately 19:35 to 19:55 PM UTC, a small number of our customers experienced issues receiving push notifications on Android phones. This affected approximately 3% of push notifications sent to Android devices across all customer deployments.
These issues appear to have subsided, and we’re still investigating root cause. It's currently suspected that the Google Cloud Messaging service was having an issue during this time.
Posted Apr 19, 2016 - 16:38 EDT
This incident affected: DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO2 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO3 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO4 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO5 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO6 (Admin Panel, Core Authentication Service, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO7 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO8 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO47 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO10 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO11 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO12 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO13 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO14 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO15 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO16 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO17 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO18 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO19 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO20 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO21 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO22 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO23 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO24 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO25 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO26 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO27 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO28 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO29 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO30 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO31 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO32 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO33 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO34 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO36 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO37 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO38 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO39 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO40 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO41 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), and DUO35 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery).