Resolved
The issue with AI Assistant failures in all US deployments is now resolved and full functionality is restored.
Posted Jul 31, 2025 - 23:27 EDT
Monitoring
We have implemented a fix for the issue with AI Assistant in all US deployments.
We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.
Posted Jul 31, 2025 - 21:39 EDT
Identified
We have identified the cause of the AI Assistant issue for all US deployments and are actively working to restore the service.
Posted Jul 31, 2025 - 20:45 EDT
Investigating
We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.
Posted Jul 31, 2025 - 20:16 EDT
This incident affected: DUO24 (AI Assistant), DUO1 (AI Assistant), DUO2 (AI Assistant), DUO4 (AI Assistant), DUO6 (AI Assistant), DUO7 (AI Assistant), DUO9 (AI Assistant), DUO10 (AI Assistant), DUO13 (AI Assistant), DUO14 (AI Assistant), DUO15 (AI Assistant), DUO16 (AI Assistant), DUO17 (AI Assistant), DUO18 (AI Assistant), DUO19 (AI Assistant), DUO20 (AI Assistant), DUO22 (AI Assistant), DUO23 (AI Assistant), DUO28 (AI Assistant), DUO31 (AI Assistant), DUO33 (AI Assistant), DUO36 (AI Assistant), DUO37 (AI Assistant), DUO39 (AI Assistant), DUO40 (AI Assistant), DUO41 (AI Assistant), DUO42 (AI Assistant), DUO49 (AI Assistant), DUO50 (AI Assistant), DUO52 (AI Assistant), DUO55 (AI Assistant), DUO56 (AI Assistant), DUO58 (AI Assistant), DUO60 (AI Assistant), DUO62 (AI Assistant), DUO63 (AI Assistant), DUO64 (AI Assistant), DUO65 (AI Assistant), DUO72 (AI Assistant), DUO73 (AI Assistant), DUO74 (AI Assistant), DUO75 (AI Assistant), DUO76 (AI Assistant), DUO77 (AI Assistant), DUO78 (AI Assistant), DUO79 (AI Assistant), DUO80 (AI Assistant), DUO21 (AI Assistant), and DUO35 (AI Assistant).