Push Delivery Issues for Android devices
Incident Report for Duo Security
Between approximately 9:45PM and 10:15PM UTC today, about 25% of Android device users may have had a problem receiving push notifications. This is due to an issue with the Google Cloud Messaging service, related to the incident that happened on 4/19 that we posted about. Google has been aware of the issue since 4/19 and are investigating. Currently, push notifications are being received as normal. During these types of issues, checking for authentication requests within the Duo Mobile app is expected to function as normal.
Posted about 1 year ago. Apr 22, 2016 - 18:20 EDT
This incident affected: DUO19 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO32 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO20 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO13 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO7 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO40 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO12 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO41 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO5 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO33 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO27 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO6 (Admin Panel, Core Authentication Service, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO26 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO28 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO29 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO23 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO22 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO38 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO31 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO30 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO25 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO21 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO24 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO11 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO16 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO4 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO2 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO10 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO14 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO8 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO34 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO37 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO47 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO36 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO17 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO39 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO18 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO15 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), DUO3 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery), and DUO35 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery).