Resolved
After monitoring the phone authentications in India via VOIP, the issue is confirmed as resolved.
Posted Jul 01, 2022 - 04:53 EDT
Update
Our telephone providers have implemented a couple of changes that have allowed us to enter a stable phase. We will continue to monitor and continue to update if we see any changes.
Posted Jun 30, 2022 - 15:03 EDT
Monitoring
We are continuing to experience degraded behavior with both of our India Region providers. The team has proactively reached out to both vendors to seek assistance. We will continue to monitor and we will provide status through the Incident.
Please check back here or subscribe to updates for any changes.
Posted Jun 30, 2022 - 12:12 EDT
This incident affected: DUO1 (Phone Call Delivery), DUO2 (Phone Call Delivery), DUO3 (Phone Call Delivery), DUO4 (Phone Call Delivery), DUO5 (Phone Call Delivery), DUO6 (Phone Call Delivery), DUO7 (Phone Call Delivery), DUO8 (Phone Call Delivery), DUO47 (Phone Call Delivery), DUO10 (Phone Call Delivery), DUO11 (Phone Call Delivery), DUO12 (Phone Call Delivery), DUO13 (Phone Call Delivery), DUO14 (Phone Call Delivery), DUO15 (Phone Call Delivery), DUO16 (Phone Call Delivery), DUO17 (Phone Call Delivery), DUO18 (Phone Call Delivery), DUO19 (Phone Call Delivery), DUO20 (Phone Call Delivery), DUO21 (Phone Call Delivery), DUO22 (Phone Call Delivery), DUO23 (Phone Call Delivery), DUO24 (Phone Call Delivery), DUO25 (Phone Call Delivery), DUO26 (Phone Call Delivery), DUO27 (Phone Call Delivery), DUO28 (Phone Call Delivery), DUO29 (Phone Call Delivery), DUO30 (Phone Call Delivery), DUO31 (Phone Call Delivery), DUO32 (Phone Call Delivery), DUO33 (Phone Call Delivery), DUO34 (Phone Call Delivery), DUO36 (Phone Call Delivery), DUO37 (Phone Call Delivery), DUO38 (Phone Call Delivery), DUO39 (Phone Call Delivery), DUO40 (Phone Call Delivery), DUO41 (Phone Call Delivery), DUO42 (Phone Call Delivery), DUO43 (Phone Call Delivery), DUO44 (Phone Call Delivery), DUO45 (Phone Call Delivery), DUO46 (Phone Call Delivery), DUO48 (Phone Call Delivery), DUO9 (Phone Call Delivery), DUO49 (Phone Call Delivery), DUO50 (Phone Call Delivery), DUO51 (Phone Call Delivery), DUO52 (Phone Call Delivery), DUO53 (Phone Call Delivery), DUO54 (Phone Call Delivery), DUO55 (Phone Call Delivery), DUO56 (Phone Call Delivery), DUO57 (Phone Call Delivery), DUO58 (Phone Call Delivery), DUO59 (Phone Call Delivery), DUO60 (Phone Call Delivery), DUO61 (Phone Call Delivery), DUO62 (Phone Call Delivery), DUO63 (Phone Call Delivery), DUO64 (Phone Call Delivery), DUO65 (Phone Call Delivery), DUO66 (Phone Call Delivery), DUO69 (Phone Call Delivery), and DUO35 (Phone Call Delivery).