All Deployments: Automated Directory Sync Frequency Issues
Resolved
We can confirm the issues with automated Directory Syncs are now resolved. Some customers' syncs were running more frequently than expected due to this issue. Some of these customers may notice one scheduled sync occurrence being skipped after the fix has rolled out, due to syncs having run too recently. Scheduled syncs will resume as normal following that. Other customers may have observed that their scheduled sync had not occurred at their scheduled times in the last few days, and those syncs will now continue as scheduled.
Posted Sep 28, 2024 - 00:07 EDT
Monitoring
We have implemented a fix that is rolling out and are observing success for customers who have received it so far. We will continue to monitor the results to confirm this issue is resolved for all customers affected.
Posted Sep 27, 2024 - 22:30 EDT
Identified
We have identified the issue regarding automated directory sync frequency intervals and are working on a fix.
Posted Sep 27, 2024 - 17:33 EDT
Investigating
We are investigating an issue that is affecting the frequency of automated Directory Syncs running for some customers, and will provide an update as soon as possible. All other authentication functionality and Admin Panel access remains unaffected. Manual Syncs also continue to function as expected.
Posted Sep 27, 2024 - 17:15 EDT
This incident affected: DUO6 (Admin Panel), DUO1 (Admin Panel), DUO2 (Admin Panel), DUO3 (Admin Panel), DUO4 (Admin Panel), DUO5 (Admin Panel), DUO7 (Admin Panel), DUO8 (Admin Panel), DUO47 (Admin Panel), DUO10 (Admin Panel), DUO11 (Admin Panel), DUO12 (Admin Panel), DUO13 (Admin Panel), DUO14 (Admin Panel), DUO15 (Admin Panel), DUO16 (Admin Panel), DUO17 (Admin Panel), DUO18 (Admin Panel), DUO19 (Admin Panel), DUO20 (Admin Panel), DUO21 (Admin Panel), DUO22 (Admin Panel), DUO23 (Admin Panel), DUO24 (Admin Panel), DUO25 (Admin Panel), DUO26 (Admin Panel), DUO27 (Admin Panel), DUO28 (Admin Panel), DUO29 (Admin Panel), DUO30 (Admin Panel), DUO31 (Admin Panel), DUO32 (Admin Panel), DUO33 (Admin Panel), DUO34 (Admin Panel), DUO36 (Admin Panel), DUO37 (Admin Panel), DUO38 (Admin Panel), DUO39 (Admin Panel), DUO40 (Admin Panel), DUO41 (Admin Panel), DUO42 (Admin Panel), DUO43 (Admin Panel), DUO44 (Admin Panel), DUO45 (Admin Panel), DUO46 (Admin Panel), DUO48 (Admin Panel), DUO9 (Admin Panel), DUO49 (Admin Panel), DUO50 (Admin Panel), DUO51 (Admin Panel), DUO52 (Admin Panel), DUO53 (Admin Panel), DUO54 (Admin Panel), DUO55 (Admin Panel), DUO56 (Admin Panel), DUO57 (Admin Panel), DUO58 (Admin Panel), DUO59 (Admin Panel), DUO60 (Admin Panel), DUO61 (Admin Panel), DUO62 (Admin Panel), DUO63 (Admin Panel), DUO64 (Admin Panel), DUO65 (Admin Panel), DUO66 (Admin Panel), DUO67 (Admin Panel), DUO68 (Admin Panel), DUO69 (Admin Panel), DUO70 (Admin Panel), DUO71 (Admin Panel), DUO72 (Admin Panel), DUO73 (Admin Panel), DUO74 (Admin Panel), DUO75 (Admin Panel), DUO76 (Admin Panel), DUO77 (Admin Panel), DUO78 (Admin Panel), DUO79 (Admin Panel), DUO80 (Admin Panel), DUO81 (Admin Panel), and DUO35 (Admin Panel).