Multiple Deployments] Admin Panel log and API log delivery and retrieval failures

Incident Report for Duo

Resolved

The issue with Reports and log API performance and consistency have been resolved. An RCA will be provided as soon as it is available.

Posted Sep 19, 2024 - 16:47 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 19, 2024 - 15:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2024 - 15:38 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 19, 2024 - 15:26 EDT

Investigating

We are investigating an issue causing some reports and/or log APIs to fail to load or show incorrect data across multiple deployments. Please check back for further updates.

Posted Sep 19, 2024 - 15:22 EDT

This incident affected: DUO5 (Admin Panel), DUO26 (Admin Panel), DUO34 (Admin Panel), DUO43 (Admin Panel), DUO51 (Admin Panel), DUO68 (Admin Panel), DUO69 (Admin Panel), and DUO81 (Admin Panel).