[Multiple Deployments] Activity Log delivery and retrieval failures

Incident Report for Duo

Resolved

The issue impacting the availability of some Duo logs is now resolved and full functionality has been restored.

Authentication logs were not impacted
Posted Oct 24, 2024 - 19:04 EDT

Monitoring

We have implemented a solution for the issue affecting some Duo logs and we will continue to monitor and post any updates when the incident is considered fully resolved.
Posted Oct 24, 2024 - 18:49 EDT

Identified

We have identified the cause of the issue affecting some Duo logs and are working on a fix.

Authentication logs are not impacted.
We will provide more updates as soon as we have more information.

Authentications are not impacted.
Posted Oct 24, 2024 - 17:49 EDT

Investigating

We are currently investigating an issue that is affecting some Duo logs. Authentication logs are not impacted.
We are working on remediation and will provide more updates as soon as we have more information.

Authentications are not impacted.
Posted Oct 24, 2024 - 17:43 EDT
This incident affected: DUO6 (Admin Panel), DUO13 (Core Authentication Service), DUO1 (Admin Panel), DUO2 (Admin Panel), DUO3 (Admin Panel), DUO4 (Admin Panel), DUO5 (Admin Panel), DUO7 (Admin Panel), DUO8 (Admin Panel), DUO47 (Admin Panel), DUO10 (Admin Panel), DUO11 (Admin Panel), DUO12 (Admin Panel), DUO14 (Admin Panel), DUO15 (Admin Panel), DUO16 (Admin Panel), DUO17 (Admin Panel), DUO18 (Admin Panel), DUO19 (Admin Panel), DUO20 (Admin Panel), DUO21 (Admin Panel), DUO22 (Admin Panel), DUO23 (Admin Panel), DUO24 (Admin Panel), DUO25 (Admin Panel), DUO27 (Admin Panel), DUO28 (Admin Panel), DUO29 (Admin Panel), DUO30 (Admin Panel), DUO31 (Admin Panel), DUO32 (Admin Panel), DUO33 (Admin Panel), DUO36 (Admin Panel), DUO37 (Admin Panel), DUO38 (Admin Panel), DUO39 (Admin Panel), DUO40 (Admin Panel), DUO41 (Admin Panel), DUO42 (Admin Panel), DUO44 (Admin Panel), DUO45 (Admin Panel), DUO46 (Admin Panel), DUO48 (Admin Panel), DUO9 (Admin Panel), DUO49 (Admin Panel), DUO50 (Admin Panel), DUO53 (Admin Panel), DUO54 (Admin Panel), DUO55 (Admin Panel), DUO56 (Admin Panel), DUO57 (Admin Panel), DUO58 (Admin Panel), DUO59 (Admin Panel), DUO60 (Admin Panel), DUO61 (Admin Panel), DUO62 (Admin Panel), DUO63 (Admin Panel), DUO64 (Admin Panel), DUO65 (Admin Panel), DUO66 (Admin Panel), DUO67 (Admin Panel), DUO68 (Admin Panel), DUO69 (Admin Panel), DUO70 (Admin Panel), DUO71 (Admin Panel), DUO72 (Admin Panel), DUO73 (Admin Panel), DUO74 (Admin Panel), DUO75 (Admin Panel), DUO76 (Admin Panel), DUO77 (Admin Panel), DUO78 (Admin Panel), DUO79 (Admin Panel), DUO80 (Admin Panel), DUO81 (Admin Panel), and DUO35 (Admin Panel).