Performance degradation on DUO36

Incident Report for Duo

Resolved

Service is stabilized and authentications have been processing successfully since 6:08PM ET. Admin panel functionality has also been restored as of 7:10PM ET. All services are operating as expected.

Posted Dec 08, 2017 - 19:18 EST

Investigating

Our production engineering team is investigating signs of increased latency on the DUO36 deployment. This may result in some authentication methods being slower than usual, or timing out. We will provide more details once the source of the issue is determined. All other deployments appear to be unaffected.

Posted Dec 08, 2017 - 18:12 EST

This incident affected: DUO36 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI).