DUO1: Scheduled Maintenance
Scheduled Maintenance Report for Duo
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 14, 2024 - 17:00 EDT
Scheduled
The Duo Site Reliability Engineering (SRE) team is scheduling regular maintenance on the DUO1 deployment from June 14, 2024, to September 30, 2024.
  
The goal of this maintenance is to better balance authentication traffic across all Duo deployments in our continued efforts to provide a high performance and resilient service.

We expect minimum user impact since each specific migration window will occur during non-peak times for your organisation.
  
Do I need to take action?

If your organization has strict IP filtering/firewall rules in place, you should ensure that all Duo IP ranges (listed here https://help.duo.com/s/article/1337 ) and DNS names exist in any filtering rules if firewalls, SSL inspection, or other proxy rules whitelist communication to specific Duo IP ranges. In the event of an outage or failure, Duo’s service could automatically failover to any IP in those ranges. Otherwise, no action is required.

How does this migration affect you? 

During the migration, we expect minimum intermittent authentication failures when users attempt to log in to Duo protected applications.

Users may need to retry the authentication or potentially wait a few minutes before attempting another login.

After the migration Duo Administrators with the Owner and Administrator role will have their notification settings for the Duo Status Page https://status.duo.com/ adjusted to reflect the new deployment within 24 hours.

Duo Administrators with the other roles will need to update their Duo Status Page preferences manually using the steps in https://help.duo.com/s/article/2060.
 
 
 
 
Resources 
• Documentation: How do I find my StatusPage deployment ID in the Duo Admin Panel and sign up for updates? - https://help.duo.com/s/article/2060
* Article: What are Duo's IP ranges and data residency areas by deployment? - https://help.duo.com/s/article/1337
* Duo Status Page - https://status.duo.com/

 
For any questions or concerns please email support@duo.com.
 
Thank you for being a Cisco Duo customer!  
Duo Site Reliability Engineering
Posted Jun 10, 2024 - 22:55 EDT
This scheduled maintenance affects: DUO1 (Core Authentication Service, Admin Panel, Push Delivery, Phone Call Delivery, SMS Message Delivery, Cloud PKI, SSO).