Resolved
We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this.
If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).
Posted Jan 21, 2026 - 18:32 EST
Identified
We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.
Posted Jan 21, 2026 - 16:57 EST
Investigating
We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.
Posted Jan 21, 2026 - 16:38 EST
This incident affected: DUO1 (Core Authentication Service), DUO2 (Core Authentication Service), DUO3 (Core Authentication Service), DUO4 (Core Authentication Service), DUO5 (Core Authentication Service), DUO7 (Core Authentication Service), DUO8 (Core Authentication Service), DUO47 (Core Authentication Service), DUO10 (Core Authentication Service), DUO11 (Core Authentication Service), DUO12 (Core Authentication Service), DUO13 (Core Authentication Service), DUO14 (Core Authentication Service), DUO15 (Core Authentication Service), DUO16 (Core Authentication Service), DUO17 (Core Authentication Service), DUO18 (Core Authentication Service), DUO19 (Core Authentication Service), DUO20 (Core Authentication Service), DUO21 (Core Authentication Service), DUO22 (Core Authentication Service), DUO23 (Core Authentication Service), DUO24 (Core Authentication Service), DUO25 (Core Authentication Service), DUO26 (Core Authentication Service), DUO27 (Core Authentication Service), DUO28 (Core Authentication Service), DUO29 (Core Authentication Service), DUO30 (Core Authentication Service), DUO31 (Core Authentication Service), DUO32 (Core Authentication Service), DUO33 (Core Authentication Service), DUO34 (Core Authentication Service), DUO36 (Core Authentication Service), DUO37 (Core Authentication Service), DUO38 (Core Authentication Service), DUO39 (Core Authentication Service), DUO40 (Core Authentication Service), DUO41 (Core Authentication Service), DUO42 (Core Authentication Service), DUO43 (Core Authentication Service), DUO44 (Core Authentication Service), DUO45 (Core Authentication Service), DUO46 (Core Authentication Service), DUO48 (Core Authentication Service), DUO9 (Core Authentication Service), DUO49 (Core Authentication Service), DUO50 (Core Authentication Service), DUO51 (Core Authentication Service), DUO52 (Core Authentication Service), DUO53 (Core Authentication Service), DUO54 (Core Authentication Service), DUO55 (Core Authentication Service), DUO56 (Core Authentication Service), DUO57 (Core Authentication Service), DUO58 (Core Authentication Service), DUO59 (Core Authentication Service), DUO60 (Core Authentication Service), DUO62 (Core Authentication Service), DUO63 (Core Authentication Service), DUO64 (Core Authentication Service), DUO65 (Core Authentication Service), DUO66 (Core Authentication Service), DUO67 (Core Authentication Service), DUO68 (Core Authentication Service), DUO69 (Core Authentication Service), DUO70 (Core Authentication Service), DUO71 (Core Authentication Service), DUO72 (Core Authentication Service), DUO73 (Core Authentication Service), DUO74 (Core Authentication Service), DUO75 (Core Authentication Service), DUO76 (Core Authentication Service), DUO77 (Core Authentication Service), DUO78 (Core Authentication Service), DUO79 (Core Authentication Service), DUO80 (Core Authentication Service), DUO81 (Core Authentication Service), DUO6 (Core Authentication Service), and DUO35 (Core Authentication Service).